Getting your car out of impound is stressful, and the daily storage fees make it urgent. Here is the step-by-step process, what it costs, and what to do if you cannot get there yourself.
Step 1: Find out where your car is and why
Call your local police non-emergency line or parking authority to confirm which impound lot or tow company has your vehicle and the reason it was towed. They will tell you the lot’s address, hours, and what you need to bring.
Step 2: Gather your documents
- Proof of ownership (title or vehicle registration in your name)
- A valid, unexpired photo ID
- Proof of insurance (many lots require it before release)
- A way to pay the fees (some lots are cash-only)
Step 3: Pay the towing and storage fees
You will owe a towing fee plus a daily storage fee that adds up fast, which is why retrieving the car quickly matters. Ask for the total before you go so you arrive prepared.
Step 4: If you cannot go yourself, send an authorized person
If you are out of town, unavailable, or unable to get to the lot, you can send someone else, but the lot will require a notarized authorization letter from you naming that person, along with copies of your ID. This is the single most common reason a pickup gets turned away, so handle it before they go.
Sending someone to get your car? Get a free, notary-ready authorization letter.
Step 5: Retrieve it promptly
Storage fees accrue every day, and if a car sits too long, the lot can place a lien and eventually sell it. Do not wait.
Frequently asked questions
What if the car is not in my name?
The registered owner usually must authorize the release. If that is not you, you will likely need the owner’s notarized authorization letter.
What exactly should the person I send bring?
See our guide on what to bring to pick up a towed car.
Can someone else legally pick it up for me?
Yes, with the right paperwork, see can someone else pick up my towed car?
This article is general information, not legal advice. Impound rules vary by city, state, and facility; confirm requirements with the specific lot holding your vehicle.
Towed in NYC? See how to find your towed car in NYC and the Bronx tow pound guide.
More: Car got towed? The full guide · What it costs to get it out of impound
Need any document notarized online?
Do it over secure video in minutes, from any U.S. state. NotarEase NYC may earn a referral credit when you notarize through our partner, at no extra cost to you.